Shipping Policy

Thank you for shopping with us! Here at NOVANEX, we strive to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy below to understand how your order will be processed and delivered.

 

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment is received.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

 

 

2. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout
  • We offer various shipping options to meet your needs, including standard and expedited shipping.
  • Delivery estimates will be provided to you upon checkout based on your location and chosen shipping method.

 

 

 

  • 3. Shipping Destinations:

           We currently ship to addresses within USA.

    • For international shipping, please note that customs duties and taxes may apply upon delivery. These charges are determined by the destination country's customs office and are the responsibility of the recipient.

     

    4. Order Tracking:

    • Once your order has shipped, you will receive a confirmation email containing tracking information.
    • You can also track your order directly on our website using your order number and email address.

     

    5. Shipping Delays:

    • While we strive to ensure timely delivery of all orders, please understand that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or peak holiday periods.
    • If your order is significantly delayed, our customer service team will be happy to assist you in any way possible.

     

     

    6. Lost or Stolen Packages:

    • NOVANEX is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
    • Upon inquiry, we will assist you in contacting the carrier to initiate a trace process.

     

    7. Shipping Policy Changes:

    • We reserve the right to update our shipping policy at any time. Any changes will be posted on this page.
    • By placing an order with us, you agree to the terms outlined in our shipping policy.

     

    Contact Us:

    • If you have any questions about our shipping policy, please contact us at sales@thenovanex.com or +1-512-9962092, and our customer service team will be happy to assist you.

     

    Thank you for shopping at NOVANEX. We appreciate your business!